Salon Receptionist Job Description Canada

Are you looking for a new role as a salon receptionist in Toronto or another Canadian city? Maybe you are a Salon Manager or Owner looking to recruit this highly important role for your business?

We have put together a job description guide to cover the expected roles and responsibilities for a salon receptionist, plus a free salon receptionist job description template.

Salon Receptionist Job Summary

We at [name] hair salon strive to unlock the potential of top salon professionals, creating an unparalleled experience for our clients. We exude passion, integrity, teamwork, leadership, pride, and respect.

We are currently looking for an enthusiastic, energetic, and organized receptionist, who loves to create an excellent customer experience for our clients.

Salon Receptionist Job Description

• Welcomes clients on arrival to the salon
• Maintain salon operation; opening and closing duties
• Answers and directs the telephone in a professional, courteous manner
• Offer complimentary drinks to arriving clients
• Inform colleagues that their client has arrived and for what service or services
• Welcome walk-ins, answer questions about services, and schedule appointments based on availability
• Manage the salon appointment schedule efficiently
• Contact clients if a staff member is sick and re-arrange an appointment
• Confirm appointment bookings and provide clients text/email reminders for their upcoming appointments
• Call clients who are late for appointments and see if they are running late or are a no-show
• Take payments from clients after their appointment
• Pre-book future appointments with clients after their services
• Check washroom facilities are stocked and clean
• Keep reception area clean, tidy, and free from hazards
• Respond to online reviews daily and pass feedback onto management
• Co-ordinate and resolve client complaints
• Properly add clients' email addresses and telephone numbers to salon scheduling software
• Keep the retail merchandising stocked
• Up-sell salon retail products when taking payments
• Prompt clients to book their next appointment

Salon Receptionist Qualifications

• Terrific interpersonal and communication abilities (verbal, phone, email) focused on customer care
• Proven work experience as a front desk representative
• Hand-on experience with salon software and office equipment
• Experience with processing transactions
• Ability to handle administrative work
• High School diploma

Salon Receptionist Skills

• Excellent communication and customer service skills
• Friendly and professional demeanour
• The ability to remain calm under stressful circumstances
• Confidential and benevolent approach to clients
• The ability to assess the situation and analyze information
• Organizational skills and time management skills
• Good upselling skills
• The ability to work under pressure
• Physical fitness and mental stability
• The ability and willingness to work a flexible schedule

Features of a Good Salon Receptionist

• Likes to interact with people, approachable, but professional
• Able to provide high-quality and fast service
• Energetic, positive, smiling, with a cheerful spirit
• Oriented on objectives and client satisfaction
• Able to meet the demands of demandable and tough customers

We recommend you also check out our post about Hair Stylist Job Description for Canada.

Salon Receptionist Salary and Working Conditions

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• Salary depends on the location and reputation of the salon
• Working conditions also depend on the same characteristics, but they are always pleasant, comfortable, clean and professional
• Working conditions also must ensure the safety and health of both clients and staff

Citations

The role of the receptionist in general practice: a 'dragon behind the desk'?
https://www.sciencedirect.com/science/article/pii/02779

Risk reduction in general practice and the role of the receptionist
https://eprints.usq.edu.au/368/1/Risk_reduction

The electronic receptionist: a knowledge-based approach to personal communications
https://ieeexplore.ieee.org/abstract/document/200771/